Term and conditions - Devon Angling Centre

TERMS AND CONDITIONS OF SALE

About Us - Devon Angling Centre are completely dedicated to complete orders and supply all goods as soon as possible. If you have any suggestions or comments please call on 0800 018 0820 or 01548 580888

Our site is fully secure. Devon Angling Centre shares a secure SSL Web Server Certificate or payment can be made through Paypal. Either system is secure and 100% reliable.

VAT is shown on the web pages as inclusive. At the checkout, the VAT is separated for the benefit of those ordering from overseas exempt zones.

What is a SSL Web Server Certificate?

The advantage of our shared SSL on our web site is that any information sent to our web server is encrypted or scrambled, making it impossible to intercept or steal. It also displays the identity of the web site owner, and the name of the independent authority who verified that identity, such as in this case Actinic. The Web Server Certificate connects at 128 bit, 56 bit or 40 bit depending on your browser's capability.

A SSL Web Server Certificate enables you as customers to view the following information:

The owner of the certificate. This acts as further reassurance, since you are able to see with whom you are doing business.

- Our physical location. Once again this reassures you that you are dealing with an actual entity.

Utilizing Actinic's digital SSL (Secure Sockets Layer) 'handshake', based on the leading security protocol on the Internet, you can rest assured that all online communications are secure while the information is being transmitted.

Securing the transmission of information to our business holds obvious benefits, as does signifying that we are a trustworthy online organization. The tried-and-tested technology of Actinic's SSL Web Server Certificate protects against password and information interception, ensuring that your online relationship with us will be one based on trust.

Our Contact details:

Devon Angling Centre

Units 4/5 Orchard Meadow, Orchard Way, Chillington, Kingsbridge, Devon TQ7 2LB, UK

Phone:(01548) 580888 Fax:(01548) 580221

Our lines are open between 10am to 4pm GMT Monday to Saturday. Your telephone operator charges the calls at standard rates to you. No surcharge is levied by Devon Angling Centre.

If you wish to speak to the customer services manager, please contact Malcolm Barnett between 10am and 4pm Monday to Saturdayby telephone on (01548) 580888 / 580001or fax (01548) 580221 - or Freephone 0800 018 0820

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Solo, Switch and Master Card. If the goods are not supplied in a reasonable time, we credit any funds taken. You may send your credit card information via phone, fax, if you are uncomfortable with electronic payments.

If you would prefer, we can take orders over the telephone Monday to Saturday between 10am and 4pm GMT/ BST.

You have the right to cancel you order within a period of 14days (cooling off period), beginning the day after receipt of the goods, for any reason. The refund payment for the goods not required will be made as soon as possible. This period will not exceed 30 days from the day of cancellation. Please inform the customer services manager, Malcolm Barnett or any of his staff, and arrangements for the return of the goods can be made. The goods should be returned to us at the purchasers cost, subject to terms of our complaints clause, or if required, we will make collection arrangements, but a charge at cost will be levied for shipping costs incurred.

Shipping and Handling - We have scheduled the carriage generally to Mainland post for small items and Courier for most on a next day delivery service subject to carrier performance. If we do not have the item in stock, we will advise you of any long delays and give you the option to cancel if you wish and will make a full refund.Goods / packaging found to be defective at the point of delivery should be noted on the Carrier's delivery ticket. We must be informed within 2 working days in order to claim against our carriers, after which point only warranties relating defective materials and manufacturing faults will be accepted. PLEASE CHECK GOODS/PACKING PRIOR TO SIGNING THE DRIVERS SHIPPING NOTE.

Delivery Schedule We endeavour to deliver your order right away. We will normally send your order to you in 2 business days, subject to availability and shipping anomalies. International orders are generally received in less than 7 days. If items are not in stock please allow up to 28 days.

Back Orders: If your item is not in stock, we will back order for you. and should be delivered within 28 days subject to performace by our suppliers. In the event of non-delivery, please contact us by telephone on 01548 580888 in order to arrange a refund or discuss alternative products.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT has already been added. All other orders are VAT free.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site.

Complaints

We trust that you will be completely happy with your purchases and our customer service. However, if for any reason you need to return goods, please advise us within seven days and we will either exchange them or make a refund to you if you choose. Unless the products are found to be defective, unfit for the purposes for which they were sold or are not the goods specifically ordered we will not accept the costs of return packaging or carriage.

Our complaint procedure is reasonable and confidential and we will aim to respond to and respect all complaints within 24 hours of receiving the complaint. Please contact us by email, post or telephone. Once we have contacted you, we will keep you informed of the progress of your complaint and aim to have your complaint resolved within five working days, subject to stocks, deliveries and circumstances within our control.

If you wish to speak to the customer services manager, please contact Malcolm Barnett between 10am and 4pm Monday to Friday by telephone on (01548) 580888 or fax (01548) 580221

Reaching Us If you need to reach us, you can call on International +44 (0)1548 580888 or fax us on +44(0)1548 580221 or write to us at Units4/5 Orchard Meadow, Orchard Way, Chillington, Kingsbridge, Devon TQ7 2LB, UK.
If you wish to speak directly to the to the customer services manager, please contact Malcolm Barnett between 10am and 4pm Monday to Saturday by telephone on (01548) 580888 or fax (01548) 580221

Privacy Policy Devon Angling Centre does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. The contact information collected by us from sales will only be used in connection with the one transaction. The information will not be used for marketing purposes. No promotional or'spam' emails will be sent.

Buyer's information; is the information given at the point of order only and is collected lawfully and in accordance with the Data Protection Act 1998. It is collected by on our password protected dedicated PC's.

The information is collected at the point of sale purely for the administration of the transaction and delivery of the goods. Email addresses collected from those wishing to be sent news updates will be kept on a database and will be contacted in the future. The option of being deleted from our database will given with all news updates.

Returns Policy All damaged or faulty goods should be notified within seven days of delivery. Goods found to be damaged or faulty at the point of delivery will be replaced or refunded if you choose. This does not effect your statutory rights as a consumer.

Remittance Terms By credit card on line / phone / fax or by cheque (5 days cheque clearance before delivery required)

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