About Us -Devon Angling Centre / anglingcentre.net is a family run business based in South Devon. We are dedicated to complete orders and supply all goods as soon as possible to our customers satisfaction. We will do everything in our power to supply the goods subject to stock and the reliability of our suppliers, namely, Shakespeare, Snowbee, Abu Garcia, Mitchell, Grauvell, Penn, Berkley, Fishrite and Dynamite baits. Our site is fully secure and is protected by a secure SSL Web Server Certificate to safely process your payments. We also provide a Paypal payment portal if you wish to pay through them. Both systems are secure and 100% reliable. If you have any suggestions or comments please call on 0800 018 0820 or 01548 580888

VAT is shown on the web pages as inclusive. At the checkout, the VAT is separated for the benefit of those ordering from overseas exempt zones. Shipping costs are also displayed at the checkout if applicable.

What is a SSL Web Server Certificate?
The advantage of our shared SSL on our web site is that any information sent to our web server is encrypted or scrambled, making it impossible to intercept or steal. It also displays the identity of the web site owner, and the name of the independent authority who verified that identity, such as in this case Actinic. The Web Server Certificate connects at 128 bit, 56 bit or 40 bit depending on your browser's capability.

A SSL Web Server Certificate enables you as customers to view the following information: The owner of the certificate. This acts as further reassurance, since you are able to see with whom you are doing business.

- Our physical location. Once again this reassures you that you are dealing with an actual entity.
Utilizing Actinic's digital SSL (Secure Sockets Layer) 'handshake', based on the leading security protocol on the Internet, you can rest assured that all online communications are secure while the information is being transmitted.

Securing the transmission of information to our business holds obvious benefits, as does signifying that we are a trustworthy online organization. The tried-and-tested technology of Actinic's SSL Web Server Certificate protects against password and information interception, ensuring that your online relationship with us will be one based on trust.

Our Contact details:
Devon Angling Centre
Units 4/5 Orchard Meadow, Orchard Way, Chillington, Kingsbridge, Devon TQ7 2LB, UK

Phone:(01548) 580888 Fax:(01548) 580221

Our lines are open between 10am to 4pm GMT Monday to Saturday. Your telephone operator charges the calls at standard rates to you. No surcharge is levied by Devon Angling Centre.

If you wish to speak to the customer services manager, please contact Malcolm Barnett between 10am and 4pm Monday to Saturday by telephone on (01548) 580888 / 580001or fax (01548) 580221 - or Freephone 0800 018 0820

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Solo, Switch and Master Card. If the goods are not supplied in a reasonable time, we credit any funds taken. You may send your credit card information via phone, fax, if you are uncomfortable with electronic payments.
If you would prefer, we can take orders over the telephone Monday to Saturday between 10am and 4pm GMT/ BST.

You have the right to cancel your order within a period of 14 days for any reason (cooling off period) beginning the day after receipt of the goods. The refund payment for the goods not required will be made as soon as possible provided the goods remain unused and in the original packaging. This period will not exceed 30 days from the day of cancellation. Please inform the customer services manager, Malcolm Barnett or any of his staff, and arrangements for the return of the goods can be made. The goods should be returned to us at the purchasers cost, subject to terms of our complaints clause, or if required, we will make collection arrangements, but a charge at cost will be levied for shipping costs incurred. To make a cancellation please telephone a member of our staff to confirm cancellation. Please do not rely on email communication. In the case of serious site pricing errors we reserve the right to reject orders placed. All Non-Consumable products are covered by our 12 month warranty. During this period if any manufacturing or material fault develops, the item will be replaced, or repaired (at our discretion) without question.
Shipping and Handling - We have scheduled the carriage generally to Mainland post for small items and Courier for most larger items. Goods are shipped using a next day delivery service subject to carrier performance and stock availability. If we do not have the item in stock, we will advise you of any long delays and give you the option to cancel if you wish and will make a full refund. Goods / packaging found to be defective at the point of delivery should be noted on the Carrier's delivery ticket. We would be grateful if you would inform us as soon as possible if the goods or packaging is damaged - PLEAS CHECK PACKING PRIOR TO SIGNING THE DRIVERS SHIPPING NOTE. If the packaging is damaged please advise us and make a note on the driver's delivery ticket

Delivery Schedule. We will normally dispatch your order to you in within 2 working days, subject to stock availability and shipping anomalies. International orders are generally received in less than 7 days. If items are not in stock please allow up to 28 days.

Back Orders: If your item is not in stock, we will back order for you. and should be delivered within 28 days subject to performace by our suppliers. In the event of non-delivery, please contact us by telephone on 01548 580888 in order to arrange a refund or discuss alternative products.

Tax Charges For orders made for the UK or the European Union is 20% VAT inclusive. All other non EU countries are VAT free and are removed at the checkout when you location is input.

Credit Card Security - All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site.

Complaints

We trust that you will be completely happy with your purchases and our customer service. However, if for any reason you need to return goods, please advise us within fourteen days and we will either exchange them or make a refund to you if you choose. Unless the products are found to be defective, unfit for the purposes for which they were sold or are not the goods specifically ordered we will not accept the costs of return packaging or carriage. Unwanted goods returned in re-sellable condition will be refunded with exclusion of the shipping charges incurred by us.

Our complaint procedure is reasonable and confidential and we will aim to respond to and respect all complaints within 24 hours of receiving the complaint. Please contact us by email, post or telephone. Once we have contacted you, we will keep you informed of the progress of your complaint and aim to have your complaint resolved within five working days, subject to stocks, deliveries and circumstances within our control.

If you wish to speak to the customer services manager, please contact Malcolm Barnett between 10am and 4pm Monday to Friday by telephone on (01548) 580888 or fax (01548) 580221

Reaching Us If you need to reach us, you can call on International +44 (0)1548 580888 or fax us on +44(0)1548 580221 or write to us at Units4/5 Orchard Meadow, Orchard Way, Chillington, Kingsbridge, Devon TQ7 2LB, UK.
If you wish to speak directly to the to the customer services manager, please contact Malcolm Barnett between 10am and 4pm Monday to Saturday by telephone on (01548) 580888 or fax (01548) 580221

Privacy Policy Devon Angling Centre does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. The contact information collected by us from sales will only be used in connection with the one transaction. The information will not be used for marketing purposes. No promotional or 'spam' emails will be sent.